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Drag and Drop Workflows
Simple Drag and Drop for Powerful Automation Workflows
Connect the Components
Build customer journey workflows by simply connecting components.
Easy to Configure
Easily configure components right inside the workflow.
Build Powerful Workflows
With Ease
Trigger Workflows Remotely
Use your data and systems to trigger automatic workflows via API.
Easy Handoffs
Quickly escalate more complex issues to human agents via live chat for faster resolution.
Skill-Based Routing
Apply skill filters to queues to ensure appropriate agents are connected.
Everything In One Place
Integrated Knowledge Base
Empower agents with custom knowledge bases.
Metrics & Reporting
Optimize performance with Live Metrics & Historical Reporting.
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View Conversations
Use call recordings for coaching and compliance with full context.
Building powerful workflows has never been simpler.
AI Self-Service Chatbot
Resolve queries instantly with AI agents. Use your team efficiently.
Support your customers in real-time.
Deploy an AI agent that is constantly accessible, compassionate, and reflects your brand'.
Use your expertise
Enable AI agents to make informed decisions by integrating your knowledge base, guided by your company’s policies and brand guidelines.
Take action, instantly
AI agents take care of customer problems - handling exchanges, updating and/or modifying information, tracking orders - reducing average handle time and increasing overall efficiency.
Escalate seamlessly
When AI agents cannot resolve a customer's issue, equip your team to handle escalations effectively with notes and summaries.
Around-the-clock
AI agents are available to handle customers' questions any time of day. Customers can put the conversation on hold, and the AI agent can pick up where they left off.
Always-ready
AI agents are simple and inexpensive to update, whether launching a new product, promoting an offer, or communicating a new policy.
Make AI your own
Set guardrails to ensure your AI agent stays on topic. Ground your AI agent with your company's identity, policies, processes.
Empower your team with everything in one place
Our Agent App provides a single place to manage all omnichannel customer interactions - LiveChat, SMS/MMS, Whatsapp, Email and more - efficiently.
- 360° customer context and interaction history from multiple channels in one place
- Exchange a range of media to send images, video, audio, documents
- Message templates, conversation transfers, internal notes & tasks to increase efficiency
- Integrate customer info from your CRM, Helpdesk, Order & Payment systems for 360° customer context
- Seamlessly switch between channels to resolve queries effectively and efficiently
Get started with
Service today!
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