The Intercom Alternative for Customer Support Teams
Using Intercom? Pay 50% less for the same features with Plivo CX.
Deliver remarkable customer service through chat, voice, messaging - at half the price. Try Plivo CX, the Intercom alternative that empowers your support team to:
Resolve customer support issues faster, and more effectively
Utilize multiple channels, including voice simultaneously to reduce wait time
Operate seamlessly with all customer interactions (voice, message, chat) in one place
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Plivo CX Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
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Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.
Why Plivo CX is the top Intercom alternative
Pay for only what you need.
Sign up for the pricing plan with the features you need, and get a predictable, transparent bill every month.
Intercom offers bundled packages that come with a determined set of features. Add-ons and extras can mean surprise bills at the end of the month.
Manage multiple channels with ease.
Switch channels with a few clicks, and manage channels simultaneously to deliver true omnichannel service.
Intercom uses a 3rd party provider to switch from messages to voice, which leaves context out of the conversation.
Finally, get everyone on the same page
Collect all customer interactions in one place with the unified agent desktop to get a single source of truth.
Intercom is missing true omnichannel functionality - meaning data silos for your teams.
Plivo CX vs Intercom: Extra add-ons add up fast
Do you really need more feature bloat?
Feature for feature, Plivo CX offers more comprehensive value for money.
Feature for feature, Plivo CX offers more comprehensive value for money.
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Value For Money
Price
Starting at
$15/user/month
$15/user/month
Starting at
$37/user/month
$37/user/month
Voice, SMS, and WhatsApp Included in Omnichannel Packages
Extra add-on
Bundled Seats and Usage
Extra add-on for seats
Support
One-on-one onboarding
Extra add-on
Implementation
Extra add-on
Core Features
Live chat + Chatbot
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Knowledge Base/FAQ
Seamlessly Switch Channels & Use Channels Simultaneously
Integrations with all systems
Includes pre-configured, and custom integrations
Only offers pre-configured integrations
Customizable Web Chat Widget
Real-Time Dashboards
Save 50% Compared to Intercom with Flexible All-In Pricing
Exceptional customer service doesn’t have to be expensive.
Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve knowledge base/FAQ
Unified Agent Desktop with omnichannel conversations
Basic Routing & Queues
Basic Reports
Preconfigured Integrations
24/5 Support
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable Chat Widgets
Custom Chatbots
Canned Responses
Advanced Routing & Queues
No-code flow builder
Live Monitoring
Recommended
We work where you work.
Get simple, no-code integrations to ensure two-way data exchange, and simple workflows connecting to your helpdesk software, CRM, order management, payment, and other business systems. No more toggling between different platforms - Plivo CX brings it all in one.
Custom Integrations via API
You're in Good Company
Powered by Plivo - Join 1000s of brands across 190 countries who trust Plivo for better communication.
Find your perfect plan
Features
Growth
Business
Enterprise
Unified Agent Desktop
Voice
Chat
Messaging
Monitoring and Performance
Integrations
Configuration
Support
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