Product

Service

Provide exceptional service on channels your customers prefer

Engage

Increase revenue with SMS campaigns and automations

FEATURES

Unified Agent Desktop

Seamless conversations, integrations, and insights

Unified Agent Desktop

Seamless conversations, integrations, and insights

Self-Service Chatbot

Instant query resolution with smart AI

IVR

Effortless, personalized call automation

Drag & Drop Workflows

Effortless automation with drag-and-drop

Metrics & Reporting

Optimize performance with actionable insights

CHANNELS

Live Chat

Fast, AI-driven chat for resolutions

Voice

Enhanced support with seamless voice solutions

SMS

Effortless, proactive support via SMS

Global support on WhatsApp, simplified

Coming soon!

INTEGRATIONS

Custom APIs

Custom integrations for seamless connectivity

Hubspot

Seamless Hubspot integration for efficiency

HelpScout

Streamlined Help Scout integration for support

Happyfox

Effortless HappyFox integration for support

Zendesk

Seamless Zendesk integration for efficiency

Salesforce

Streamlined Salesforce integration for support

FEATURES

Audiences

Segment and manage audiences effortlessly

CopyWriter AI

Enhance message creation with cutting-edge AI

Journeys

Automate journeys with timely messaging

Channels

Engage customers on their preferred channels for better conversion

Campaigns

Effortlessly launch and monitor targeted campaigns

INTEGRATIONS

Shopify

Integrate Shopify with Plivo CX

BigCommerce

Coming soon!

Solutions

CUSTOMER SERVICE

Shopify eCommerce

Seamlessly integrate Shopify orders and customer data

Cost Saving Self-Service

Automate routine requests and reduce costs with AI

Proactive Service

Proactive support: anticipate needs & reduce inbound queries

Automated Flows

Create powerful automation workflows with ease

In-App Customer Service

In-app chat: seamless AI-powered customer support

Contact Center

Migrate to a seamless, unified cloud contact center

Unified Agent Desktop

Seamless conversations, integrations, and insights

MARKETING ENGAGEMENT

Shopify SMS

Targeted SMS campaigns for Shopify to boost conversions

Cut SMS Costs

Compare savings & costs: Plivo CX vs. competitors

Convert New Shoppers

Effortless, proactive support via SMS

E-commerce SMS

Effective SMS campaigns to drive eCommerce sales

Send Alerts & Reminders

Keep customers informed with timely alerts & reminders

Build Customer Loyalty

Turn visitors into loyal customers with personalized engagement

Launch Campaigns

Launch targeted SMS campaigns to boost sales and engagement

Build Brand Awareness

Boost conversions with informative content

Drive Repeat Sales

Increase repeat purchases with targeted SMS campaigns

Resources

BLOGS AND RESOURCES

Marketing Calendar

Comprehensive eCommerce marketing calendar

Blog

Discover insights on CX strategies and marketing tips

Learn

Comprehensive resources to boost CX knowledge

Content Hub

Discover content and insights to enhance customer engagement

Video Hub

Explore video tutorials and guides for better engagement

COMPARE PLIVO CX

Why Plivo CX

Plivo CX vs Attentive

Pricing

OUR PRODUCTS

Service

Seamless conversations, integrations, and insights

Engage

Fast, AI-driven chat for resolutions

Pricing

BOOK a demo start for free

International and Toll-Free Rates

View rates for your destination.
Additional carrier surcharge fees apply to all inbound and outbound SMS usage rates.

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Country/Region

Rate

USD per min

United States(+1)

Local

$0.0100

Country/Region

Rate

USD per min

Rent phone number

USD per month

United States(+1)

Local

$0.0100

Setup-price $7.5000

Receive Messages

Send Messages

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Country/Region

Rate

USD per message

United States(+1)

Local

$0.0100

Country/Region

Rate

USD per message

Rent phone number

USD per month

United States(+1)

SMS

MMS

Local

$0.0100

Setup-price $7.5000

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Platform Fee $0.001 per conversation

Country/Region

Marketing

Utility

Service

Local(+1)

Local

Frequently Asked Questions

Can Contacto be used for outbound calling and messaging?

As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.

Can I transfer my existing phone number to Contacto?

Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.

What is Contacto’s Fair Use Policy?

We strive to be transparent in all of our pricing. Contacto's Fair Use Policy provides a predetermined number of calls on the Omnichannel and Voice Plans and chat sessions for the Omnichannel and Chat Plans according to the following schedule:

Growth Plan: 2,000 calls* plus 2,000 chat sessions** per user per month
Business Plan: 3,000 calls* plus 3,000 chat sessions** per user per month
Enterprise Plan: 4,000 calls* plus 4,000 chat sessions** per user per month

SMS messages are unlimited on the Omnichannel and Chat Plans and are subject to carrier fees in the US and Canada.

WhatsApp messaging is priced separately.

*Toll-free and international calls will incur additional usage fees.**24-hour chat sessions begin with the first message.

What are my payment options?

We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.

Do I have to purchase a minimum number of users?

No. Our Growth and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.

Does my plan include support?

Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.

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live demo today!

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Free 30-day trial with full features | No Credit Card Required

Find your perfect plan

Features

Growth

Business

Enterprise

Unified Agent Desktop

Omnichannel Conversations

Conversation Timeline

Unified Agent Desktop

Case Updates

Voice

Receive calls over local and toll-free numbers

Number Porting

Programmable IVR

Speech Enabled IVR

Custom Greetings with Multilingual Support

On-Call Controls

Call Transfers (Warm & Cold)

Record Calls

Pause Recording

Recording Storage

6 months

1 year

Custom

Call Conferences

Upto 3 participants

Upto 10 participants

Voice Callback

Chat

Web Chat

In-App Chat

Chat Typing Indicators

Customizable Chat Widget

Unbranded Chat Widget

Canned Responses

Messaging

WhatsApp Business

Two-Way Text Messaging

MMS Messaging

US & CA

Monitoring and Performance

Reports

Basic

Advanced

Custom

Live Conversation Monitoring

Live Queue Monitoring

Live Agent Monitoring

Live Operations Metrics

Integrations

Salesforce Service Cloud

Salesforce CRM

Zendesk

Freshdesk

Standard Integrations

Custom Integrations

3 custom integrations

5 custom integrations

Additional Custom Integration

₹40,000 per integration per month

Configuration

Routing

Basic

Advanced

Business Hours

Basic

Advanced

Holidays

Configurable Dispositions

No-Code Flow Builder

Private Notes

Warm & Cold Transfer

Queues

10 Queues

30 Queues

Unlimited Queues

Automatic Conversation Distributor (ACD)

Configurable Agent Statuses

Roles and Permissions

Basic

Advanced

Custom

Recording Storage

6 months

1 Year

Custom

Additional Recording Storage Duration

₹850/month per 10K minutes

Media Storage

6 months

1 Year

2 Year

Additional Media Storage Duration

₹850/month per 10GB

Support

Service-Level Agreement (SLA)

24/5

Custom

Email Support

Chat Support

Paid add-on

Phone Support

Paid add-on

Full Name *

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Work email *

Email for trial account & meeting invite.

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Phone number *

Contact number for meeting setup.

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Website *

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What’s your need? *

Customer Service

Marketing Engagement

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CX ENGAGE

Features

Solutions

Send Alerts & Reminders

Build Brand Awareness

Convert New Shoppers

Build Customer Loyalty

Drive Repeat Sales

CX SERVICE

Features

Unified Agent Desktop

Self-Service Chatbot

IVR

Drag & Drop Workflows

Metrics & Reporting

Solutions

Contact Center

Automated Flows

In-App Customer Service

Proactive Service

Shopify eCommerce

Cost Saving Self-Service

RESOURCES

QUICK LINKS

Product

solutions

Send Alerts & Reminders

Build Brand Awareness

Convert New Shoppers

Build Customer Loyalty

RESOURCES

QUICK LINKS

Product

Unified Agent Desktop

Self-Service Chatbot

IVR

Drag & Drop Workflows

Metrics & Reporting

solutions

Contact Center

Automated Flows

In-App Customer Service

Proactive Service

Shopify eCommerce

Cost Saving Self-Service

RESOURCES

QUICK LINKS

International and Toll-Free Rates

Frequently Asked Questions

Schedule a live demo today!

Find your perfect plan

Schedule a
live demo today!