International and Toll-Free Rates
View rates for your destination.
Additional carrier surcharge fees apply to all inbound and outbound SMS usage rates.
Frequently Asked Questions
As a customer service platform, Contacto's omnichannel features and capabilities are primarily designed for inbound customer communication. Outbound communication via a workflow or agent action is also simple in Contacto. Bulk outbound calling and messaging is best performed utilizing Plivo's API platform.
Yes. We offer number porting in the US, Canada, UK, and Australia, enabling a seamless transition from your current provider.
We strive to be transparent in all of our pricing. Contacto's Fair Use Policy provides a predetermined number of calls on the Omnichannel and Voice Plans and chat sessions for the Omnichannel and Chat Plans according to the following schedule:
Growth Plan: 2,000 calls* plus 2,000 chat sessions** per user per month
Business Plan: 3,000 calls* plus 3,000 chat sessions** per user per month
Enterprise Plan: 4,000 calls* plus 4,000 chat sessions** per user per month
SMS messages are unlimited on the Omnichannel and Chat Plans and are subject to carrier fees in the US and Canada.
WhatsApp messaging is priced separately.
*Toll-free and international calls will incur additional usage fees.**24-hour chat sessions begin with the first message.
We accept all major credit cards. Subscription fees will be charged at the beginning of your contract term. Usage fees and carrier surcharges are deducted from your account balance as incurred.
No. Our Growth and Business plans allow for any number of users. Our Enterprise plan is designed for larger teams and has a 50 user minimum requirement.
Yes. All Contacto plans include 24/5 email support at no additional cost. Chat and phone support are available at an additional cost.