- Where: WhatsApp → Numbers in the Plivo console
- What: Lists every WhatsApp number connected to your account with its WABA, status, name approval, quality rating, and configuration type
- Key actions: Click a row to open the Configure Number panel, click Sync Numbers to refresh from Meta, click Connect WhatsApp Number to onboard a new number
Columns
| Column | What it shows |
|---|---|
| Phone Number | The WhatsApp-enabled number, with a country flag. An External Number badge marks numbers brought to Plivo from a different BSP. |
| WA Business Account | The WhatsApp Business Account (WABA) the number is linked to |
| Status | Connection status with Plivo — Connected (live) or Pending (still being provisioned) |
| Name Status | Meta’s review state for your display name — Approved, Declined, or Available Without Review |
| Quality Rating | Meta’s quality score for the number — Green (high), Yellow (medium), Red (low), or Unknown if not yet rated |
| Configuration | Shows whether the number is connected to an Agent (with the agent name) or a Webhook URL. Pending numbers may show no configuration. |
Actions
Connect WhatsApp Number
Click Connect WhatsApp Number in the top right to onboard a new number. You’re prompted to choose between three paths — see Connect WhatsApp Number for the full walkthrough.Sync Numbers
Click Sync Numbers to pull the latest state from Meta. Run a sync after any change in WhatsApp Manager (name update, quality rating change, number addition) to bring the Plivo console up to date.Configure a number
Click any row to open the Configure Number side panel. Set the Webhook URL, enable WhatsApp Calling, set the Answer URL, and choose Account Mapping. See Configure Number for the full UI reference.Search and filter
- Search by number or WABA name using the search bar
- Filter by status using the Status filter