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  • Where: Click Connect WhatsApp Number on the WhatsApp Numbers page
  • Three onboarding paths:
    1. Connect your WhatsApp Business app — link the WhatsApp Business app you already use on your phone
    2. Connect your own Number — share an existing WhatsApp Business account with Plivo while keeping your own access
    3. Connect your Plivo Number — use an existing Plivo number (or buy a new one) to set up a fresh WhatsApp Business Account
When you click Connect WhatsApp Number on the WhatsApp Numbers page, Plivo asks how you want to onboard. Pick the path that matches the number you’re bringing.

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Option 1: Connect your WhatsApp Business app

Link the WhatsApp Business app you already use on your phone. You continue to use the app as usual — Plivo connects to the same number so you can send and receive messages via API in addition to the app. Choose this when: You run your business on the WhatsApp Business mobile app today and want to add API access without changing how you use the app.

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Option 2: Connect your own Number

Share your existing WhatsApp Business account with Plivo. You retain full access to your WhatsApp Business app and Meta Business Manager — Plivo is added as a Business Solution Provider (BSP) so you can use the API alongside your existing setup. Choose this when: You already have a WABA with another BSP or directly with Meta, and you want to use Plivo’s API without migrating away from your current setup.

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Option 3: Connect your Plivo Number

Use an existing Plivo number — or buy a new one — to create a fresh WhatsApp Business Account through Plivo. Plivo handles WABA creation and number registration through Meta’s Embedded Signup. Choose this when: You’re starting fresh on WhatsApp and want Plivo to set up the WABA end-to-end.

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Next steps

After picking an option, follow the on-screen flow to complete onboarding. Once your number appears on the Numbers page with status Connected, open the Configure Number panel to set your Webhook URL and (optionally) enable WhatsApp Calling.