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  • What: The regulatory requirements for making and receiving voice calls within India.
  • When: Read it before calling in India — only India-registered businesses can use domestic routes, and consent is mandatory.
Regulatory requirements, eligibility rules, and compliance setup for voice calling within India.

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Eligibility

Only businesses registered in India can:
  • Rent Indian phone numbers
  • Make domestic calls within India
  • Use India domestic routes
If your business is outside India, you must use international routes. This means calls are placed at international rates and display a US or international Caller ID — not an Indian number.

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Requirements

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Media Anchoring Rule

Both legs of a call must originate and terminate within India. Violating this causes calls to fail with violates_media_anchoring hangup cause.

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Compliant Call Architecture

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Number Series Regulations

TRAI mandates specific number series for specific call types. Using the wrong series is itself a regulatory violation — complaints arising from such calls are treated as UCC regardless of consent.
Cold calling is prohibited in India. You need explicit digital consent before making commercial calls, and must comply with TRAI guidelines. Calls made without valid consent are treated as Unsolicited Commercial Communication (UCC). See UCC Management for enforcement details.

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Account Setup for India

If you need both India and international calling:
  1. Create two separate Plivo accounts with different email addresses
  2. Sign up for an India data region Plivo account