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Frequently asked questions about payment methods, account recharges, and credits on Plivo.

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What are the requirements for India-registered businesses?

RequirementDetails
CurrencyINR only
Route TypeDomestic routes
GSTRequired with registration provided in Console
Card TypeIndian VISA and Mastercard

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What payment methods are accepted in India?

Indian Credit Card:
  • Minimum: ₹2,000
  • Settlement: Immediate
  • Note: 2% payment gateway fee applies on all card transactions

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What are the GST requirements for India?

  • GST registration details must be entered in the Console
  • 18% GST charged on all invoiced amounts
  • GSTIN must be provided for tax compliance

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What payment methods are accepted for US and international customers?

MethodAvailabilityMinimumSettlement
Credit CardAll customers$25Immediate
ACH Direct DebitUS only$255 business days
USD Bank TransferAll customers—Same-day or next-day
Accepted cards: Visa, Mastercard, American Express, and Discover. PayPal is not supported. A 3% payment gateway fee applies on all card transactions.

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How do I add a credit card?

  1. Navigate to Billing in the Plivo console
  2. Enter card information in the Payment Details section
  3. Click Add New Card

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How do I set up ACH Direct Debit (US only)?

ACH debit requires at least one credit card on file.
  1. Navigate to Billing and select bank direct debits
  2. Enter bank account details
  3. Plivo sends a micro-deposit of $0.01 with a code starting with “SM”
  4. Enter the four digits following “SM” in the console to verify
Verification typically takes 2-3 days. Maximum 10 verification attempts allowed.

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How do I set up USD Bank Transfer?

USD Bank Transfer avoids the 3% Payment Gateway Fee charged on credit card payments. Transfer options:
  • Domestic Wire Transfer: Same-day settlement
  • ACH Transfer: Next-day settlement
Contact Plivo Support to set up USD Bank Transfer.

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How do I set up wire transfer payments?

For wire transfers over $1,000, contact Plivo Support with:
  • Your use case
  • Company details
  • Estimated monthly volume

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How do I manually recharge my account?

  1. Navigate to Billing
  2. Enter the recharge amount (minimum $25 USD or ₹2,000 INR)
  3. Complete payment

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What is auto-recharge and how does it work?

Auto-recharge automatically adds funds when your balance drops below a threshold. How it works:
  1. Set a threshold value (minimum balance trigger)
  2. Set a recharge amount (amount to add when triggered)
  3. When balance drops below threshold, Plivo charges your card
Example: Starting balance 100,threshold100, threshold 100, recharge amount 20.Ifa20. If a 90 charge reduces the balance to 10,auto−rechargetriggers5times(20×5=10, auto-recharge triggers 5 times (20 × 5 = 100), resulting in a final balance of $110. If a recharge fails, Plivo retries when your balance drops below threshold again.

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How do I configure auto-recharge?

  1. Navigate to Billing
  2. Go to the Auto Recharge section
  3. Set threshold amount
  4. Set recharge amount
  5. Save

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What are monthly recharge limits?

Monthly limits protect against fraudulent activity like SMS pumping or credential leaks.
  • The system calculates a recommended limit based on usage
  • Limits can be adjusted anytime in the Console
  • Some accounts have upper caps based on account history

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What balance notifications does Plivo send?

Plivo automatically sends email alerts when your balance drops below 250,250, 100, and $10. Custom alerts:
  • Configure up to 3 custom threshold amounts
  • Add additional notification email addresses via Payment Settings

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Why was my payment declined?

Common reasons for declined payments:
ReasonSolution
Insufficient fundsEnsure sufficient balance on card
Card expiredUpdate card details in Billing
International transaction blockedContact your bank to enable international transactions
Fraud protection triggeredContact your bank to approve the transaction
Incorrect card detailsVerify card number, expiry, and CVV
If issues persist after verifying with your bank, contact Plivo Support.

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Why was I charged after removing my phone number?

Phone number rentals are billed monthly from the date of rental. If you release a number mid-cycle:
  • No prorated refund for remaining days
  • Charges stop from the next billing cycle
  • Number becomes available for others to rent
Example: If you rented a number on January 15 and released it on February 10, you’re charged for:
  • January 15 - February 14 (full month)
  • No charge after February 14
Release numbers before their monthly renewal date to avoid additional charges.

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Why do I see a payment gateway fee on my transaction?

Payment gateway fees apply to card transactions:
RegionFee
US & International3% on credit card payments
India2% on credit card payments
To avoid gateway fees:
  • Use USD Bank Transfer (US & International)
  • Use ACH Direct Debit (US only)
These fees are charged by payment processors and are non-refundable.

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Can I set up multiple payment methods?

Yes. You can add multiple credit cards to your account.
  1. Navigate to Billing > Payment Methods
  2. Click Add New Card
  3. Enter card details
  4. Set one card as the default for auto-recharge
Note: ACH Direct Debit (US only) requires at least one credit card on file as backup.