KYC compliance is required before renting Indian phone numbers. This guide covers the documents, application process, and post-approval steps.
India Data Region Required: Indian phone numbers are only available to India data region accounts. If you have a US data region account, you cannot rent Indian numbers. Data region cannot be changed after account creation — you’ll need to create a new India data region account.
KYC Documents Required
| Document | Description |
|---|
| Business registration certificate | Certificate of Incorporation (COI) from MCA or Udyam Registration Certificate from MSME |
| GST Certificate | Goods and Services Tax registration certificate |
Both documents are mandatory. Your application will be rejected if either document is missing.
Business Registration Certificate Requirements
Your business registration certificate must meet these requirements:
If submitting a Certificate of Incorporation (COI):
| Requirement | Details |
|---|
| Issuing Authority | Must be issued by the Ministry of Corporate Affairs (MCA) |
| CIN Number | Must include the Corporate Identification Number (CIN) |
| Company Name | Must match exactly with the name on your GST certificate |
| Requirement | Details |
|---|
| Issuing Authority | Must be issued by the Ministry of Micro, Small and Medium Enterprises (MSME) |
| Udyam Registration Number | Must include a valid Udyam Registration Number |
| Enterprise Name | Must match exactly with the name on your GST certificate |
Common rejection reasons:
- Submitting only one document (both business registration and GST are required)
- COI not issued by MCA, or Udyam certificate not issued by MSME
- Missing CIN or Udyam Registration Number
- Business name mismatch between registration certificate and GST certificate
Submit Compliance Application
- Navigate to Compliance Application
- Click Create Application
- Select India and click Continue
- Upload COI and GST Certificate
- Select business type (Direct Brand or Reseller)
- Submit
Typically reviewed within 15 minutes. May take up to 1 business day in some cases.
Business Types
| Type | Definition | Compliance Requirement |
|---|
| Direct Brand | Place calls for your own business | One compliance application |
| Reseller | Offer communication services to others | Separate application per customer |
Application Status
| Status | Meaning | Next Steps |
|---|
| Draft | Application started but not submitted | Complete and submit |
| Pending Approval | Submitted and under review | Wait for review (typically 15 minutes) |
| Approved | KYC verified | Rent numbers |
| Rejected | Documents need correction | Check rejection email, resubmit |
| Suspended | Blocked due to unresolved UCC complaints | Submit required consent proof to resolve |
Rent Numbers After Approval
| Number Type | Who Can Use It | Permitted Use |
|---|
| Landline series (e.g., 022, 080) | Non-BFSI businesses | Service and transactional calls |
| 160 series | BFSI businesses only | Service and transactional calls — additional setup required (setup guide) |
Direct Brands
- Go to Buy Phone Numbers
- Select India
- Compliance application links automatically
Resellers
- Ensure your customer’s compliance application is approved
- During rental, select the appropriate compliance application
- Application must be approved beforehand
Update Compliance on Existing Numbers
Use this when a number is transferred between customers or the business entity using the number changes.
Option 1:
- Go to Active Numbers
- Select numbers
- Click Choose Action > Update Compliance
- Select compliance application
- Click Save
Option 2:
- Click on specific number
- Select compliance from dropdown
