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sms

Comparison - Voice API Platform

Features
Plivo
Twilio

Receive SMS (on virtual phone numbers)

19 countries
15 countries

Send SMS

220+ countries
220+ countries
Local Number
75 countries includingUS & Canada
220+ countries
Toll-Free (US & Canada)
L
L
Shortcodes (US & Canada)
L
L
Numeric & Alphanumeric sender IDs
Supported Internationally
Supported Internationally

Send & Recieve MMS (US & Canada)

L
L
Local Number
L
L
Shortcodes
Coming Soon
US & Canada
Toll-Free
L
+

Basic Essentials

Long Message Concatenation
L
L
Unicode Characters and Emojis
L
L
Message Queuing
L
L
Delivery Receipts (DLRs) with delivery failure reason
L
L
Delivery Failure Alerts
Supported for both outbound &inbound
Supported only for inbound
Unsual Usage Alerts
L
+

Compliance

Automatic Opt-out Handling
L
L
Smart Rate Limiting
Supported via Powerpack
Supported via Copilot
Message Content Purging
Message content redactedby default
Requires configuration
Sender ID registration
Self service via Console
Manual via support tickets
Destination Number Redaction
L
+

Receive SMS (on virtual phone numbers)

(via Powerpack)
(via Copilot)
Smart Encoding
L
L
Number Pooling
L
L
Intelligent Message Encoding
L
L
Sticky Sender
L
L
Local Match
L
L

Advanced Features

Country Level Fraud Prevention
L
L
Network Level Fraud Prevention
L
+
Detailed Dashboards & Reporting
Coming Soon
+
sms

Comparison - Voice API Platform

Features
Plivo
Twilio

Receive Calls from PSTN

65+ countries
55 countries

Make Calls to PSTN

220+ countries
220+ countries

In-App Calling

All major desktop browsers (using WebRTC)
L
L
All major mobile browsers (using WebRTC)
Supported, but not recommended
Supported
Numeric & Alphanumeric sender IDs
Supported Internationally
Supported Internationally
iOS
L
L
Android
L
L

Basic Essentials

Play Audio Prompts (wav, mp3)
L
L
Text to Speech
Supported with over 28 accentsacross languages
Supported
Amazon Polly support with SSML
L
L
Dual Channel Call Recording
Supported at no extra cost
$0.0025/channel/minute
Encrypted Recording storage
Supported at no extra cost
$0.0005/min/month
Custom Caller ID
L
L
Call Whisper
L
L
Voicemail Detection
Supported at no extra cost
$0.0075/call
Unsual Usage Alerts
L
L
Unsual Usage Alerts
L
L

Advanced Features

Low latency Global Conference calls
L
L
Warm Transfer
L
L
Cold Transfer
L
L
IVR
L
L
Automatic Speech Recognition for IVRs
L
L
Real time Call Streaming
Coming Soon
Supported
Queue
Coming Soon
Supported
Call Router
Coming Soon
Supported
Call Transcription
L
L
Smart Encoding
L
L
Country Level Fraud Prevention
L
L
Network Level Fraud Prevention
L
+

Call Insights Beta

Supported at no extra cost
$0.0025/minute
Call Summary
L
L
API Access
Coming Soon
L
Embeddable UI Kits
Coming Soon
+

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