AI chat that resolves customer queries instantly, 24/7
Automate FAQs, process refunds, track orders, and handle complex queries without human intervention. Scale customer service effortlessly while keeping satisfaction high.
- resolution
- 80%
- setup
- 10min
- uptime
- 99.9%
Plivo AI Agent
Online
Hi! I'm your AI assistant. How can I help you today?
I need to track my order #4821
Your order #4821 is out for delivery!
Arriving by 4:00 PM today
Type a message...
AI chat agents for every
customer interaction
From automating routine queries to delighting customers with instant support, deploy AI agents that handle it all.
Where's my order #4821?
Your order is out for delivery!
Arriving by 4 PM today
Order management agent
Track orders, modify purchases, process refunds and handle all order-related queries automatically.
I have these slots available:
Tue 2pm please
Confirmed! Calendar invite sent.
Booking assistant
Schedule appointments, manage travel reservations, and handle service bookings with ease.
Table for 4, Saturday 7pm?
Let me check availability...
Reservation Confirmed
Sat, Jan 11 at 7:00 PM - 4 guests
Can we get a window seat?
Reservation manager
Handle restaurant reservations, modifications, and cancellations seamlessly.
Welcome! What brings you here today?
I'm interested in the enterprise plan
Great! What's your team size and monthly volume?
Lead qualification agent
Identify and qualify potential customers through smart conversational flows that capture intent and route high-value leads.
Need to return order #4821
I can help! What's the reason?
Wrong size
Returns & exchanges assistant
Handle return policies, exchange requests, and refund processing with clear, step-by-step guidance.
I can't log into my account
I'll help you right away! Let me verify your identity.
Email is sarah@example.com
Password reset link sent! Check your inbox.
24/7 support agent
Handle account inquiries, password resets, and general support queries around the clock.
Show me products under $100
Here are our top picks!
Sneakers
$89
Backpack
$49
Product enquiry agent
Help customers discover products with personalized recommendations based on preferences and needs.
What's your return policy?
We offer a 30-day hassle-free return policy. Here's a quick summary:
Full refund within 30 days
Free return shipping
Instant exchange available
FAQ agent
Instantly answer common questions about products, policies, and services with accurate, detailed responses.
My app keeps crashing on startup
Let me help troubleshoot. Try these steps:
1. Clear app cache
2. Update to v3.2.1
3. Restart device
Step 2 fixed it! Thanks!
Technical support agent
Provide setup guidance, troubleshooting steps, and issue resolution for technical products.
AI chat, built for B2C brands —
powerful, customizable, always-on
Powerful chat features that make conversations impactful with context-rich, instant answers, takes actions and completes tasks.
Personality that matches your brand
Customize your AI agent's tone, language, and personality to perfectly reflect your brand voice. Deliver consistent, on-brand conversations at scale.
Trained on your knowledge sources
Connect your product docs, FAQs, policies, and SOPs so the AI agent answers with accurate, up-to-date information from your own business data.
AI that takes actions
Go beyond answering questions - AI agents can process orders, update accounts, schedule appointments, and trigger workflows in your connected systems.
Understands customer sentiment in real-time
Detect frustration, urgency, or satisfaction in real-time. Automatically adjust responses or escalate to human agents when sentiment shifts.
Integrates with your favorite tools
Connect your CRM, helpdesk, e-commerce platform, and more so every AI agent can work with your existing stack.
Salesforce 
HubSpot 
Zoho CRM 
Shopify 
Zapier 
Woo 
Stripe 
Intercom Salesforce HubSpot Zoho CRM Shopify Zapier Woo Stripe Intercom Salesforce HubSpot Zoho CRM Shopify Zapier Woo Stripe Intercom Salesforce HubSpot Zoho CRM Shopify Zapier Woo Stripe Intercom 
Zendesk 
Freshdesk 
Zoho Desk 
Slack 
Google Calendar 
Calendly 
ServiceNow 
GitHub Zendesk Freshdesk Zoho Desk Slack Google Calendar Calendly ServiceNow GitHub Zendesk Freshdesk Zoho Desk Slack Google Calendar Calendly ServiceNow GitHub Zendesk Freshdesk Zoho Desk Slack Google Calendar Calendly ServiceNow GitHub Interactive chat features for seamless,
multilingual conversations
From rich media messages to persistent conversations across devices - all the tools to deliver standout chat experiences.
Text
Images
Videos
Buttons
Diverse message types
Support text, images, videos, carousels, buttons, quick replies, forms, and file uploads for rich conversations.
Collect Information
Full Name
Sarah Mitchell
sarah@example.com
Issue Type
Billing inquiry
Conversational forms
Collect customer information naturally through conversational flows instead of static forms.
Select a date
Custom interactive messages
Embed calendars, payment forms, location pickers, and biometric auth directly into your chat experience.
Your Brand
Brand Colors
Font
Custom-branded chat interface
Match your chat widget to your brand with custom colors, fonts, logo, and messaging style.
yoursite.com
Web chat
Add a floating widget or inline chat to your website - embed anywhere with a simple code snippet.
AI Support
Hi! How can I help you today?
I need to track my order
Mobile app chat
Native SDKs for React Native, iOS, and Android with full customization and push notification support.
Welcome message
Greeting
Issue resolved
Support
Message snippets & templates
Build and reuse prebuilt response templates for consistent, fast replies across all conversations.
Multi-language support
Automatically detect and respond in 50+ languages to serve customers in their preferred language.
Conversation History
Cross-deviceMobile
Yesterday
I need help with my order...
Desktop
Today
Following up on my order issue...
Persistent conversations
Maintain conversation continuity across sessions, devices, and channels - customers never lose context.
Measurable results with AI chat agents that drive business growth
Real outcomes from businesses using Plivo AI chat to transform their customer experience.
- 80%
- of customer queries resolved without human intervention
- 60%
- reduction in support operations costs
- 3x
- faster responses to customers
- 35%
- higher CSAT scores
An enterprise foundation for your AI-powered chat
Enterprise-grade security, compliance, 99.99% uptime, proven performance, flexible pay-as-you-go pricing, and dedicated support.
Secure, reliable platform
SOC 2, HIPAA, and PCI DSS compliant with 99.99% uptime SLA. Enterprise-grade security and reliability you can depend on.
Proven success & customer trust
Billions of interactions processed with 95%+ customer satisfaction ratings on G2. Trusted by leading B2C brands worldwide.
Whiteglove onboarding
Dedicated implementation engineers and 24/7 support to get your AI chat agents up and running quickly.
Flexible, scalable pricing
Pay-as-you-go model with no upfront costs. Scale your AI chat operations as your business grows.
HIPAA
GDPR
SOC 2
PCI DSS
STARFrequently asked questions
Everything you need to know about Plivo AI chat agents.
Let AI handle your customer queries instantly
Deploy AI chat agents that resolve 80% of customer queries without human intervention. Scale support effortlessly while keeping satisfaction high.