Account Management

This guide covers account setup, security, credentials, team management, and subaccounts for your Plivo account.

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Account Setup

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Create a Plivo Account

1. Sign up at console.plivo.com with a valid work email
2. Enter your name (appears on invoices) and set a password
3. Verify your email via the activation link sent to your inbox
4. Verify your phone number

Requirements:

• Work email address (personal domains like @gmail.com not accepted)
• Valid phone number for verification
• No VPN during onboarding

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Account Restrictions

Plivo verifies all signups to ensure compliance with telecommunications regulations. Accounts may be placed on hold if risk assessment indicates concerns. Contact Plivo Support if your signup is delayed.

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Close Your Account

1. Navigate to Account > Service Address
2. Click Close Account
3. Enter your credentials to confirm

After closing:

• All applications, phone numbers, endpoints, and logs are permanently deleted
• Remaining credits are refunded within 20 business days (recharges from last 90 days only)
• Trial account credits are not refunded
• Team members lose access immediately

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Credentials

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Auth ID and Auth Token

Your Auth ID and Auth Token authenticate API requests. Find your credentials: Top of the Plivo Console home page.

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Regenerate Auth Token

1. Navigate to Account > Settings > Credentials
2. Click Generate Auth Token
3. Choose to keep or revoke the old token

Important: Regenerating your Auth Token invalidates integrations using the old token. Update your applications immediately.

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Security

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Two-Factor Authentication (2FA)

2FA is mandatory for all Plivo accounts. Available methods:

• Phone OTP (SMS/Voice)
• Authenticator app (Google Authenticator, 1password, Microsoft Authenticator, Authy)
• Recovery codes (one-time use backup codes)

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Set Up Authenticator App

1. Go to Account > Settings > Security > Two-Factor Authentication
2. Click Add next to Authenticator App
3. Verify with OTP sent to your phone
4. Scan the QR code with your authenticator app
5. Enter the generated code to confirm

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Change Phone Number

1. Go to Account > Settings > Security > Two-Factor Authentication
2. Click the 3-dot menu next to Phone Verification
3. Select Change Number
4. Authenticate with your current method
5. Enter and verify the new number

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Single Sign-On (SSO)

Configure SSO with any SAML-compatible identity provider.

1. Navigate to Account > Settings > Security
2. Click Configure in the Configure SSO widget
3. Select your identity provider
4. Follow the configuration guide

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IP Whitelisting

Restrict API access to specific IP addresses. (Request access via this form)

1. Go to Account > Settings > IP Whitelisting
2. Click + Add CIDR Address
3. Enter IP addresses in CIDR format (e.g., 192.0.2.0/24, 1.1.1.1/32)
4. Toggle the switch to enable

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Security Best Practices

• Use a strong password (12+ characters with mixed case, numbers, symbols)
• Enable 2FA
• Use role-based access for team members
• Use individual email addresses (not group emails)
• Monitor account alerts and notifications
• Keep Auth Token private — treat it like a password
• Regularly rotate Auth Tokens
• Set up IP whitelisting for API access

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Compromised Account

If you suspect unauthorized access:

1. Check login notification emails from Plivo
2. Review payment receipts for unfamiliar charges
3. Check usage logs in the console
4. Immediately regenerate your Auth Token
5. Change your password
6. Review and remove unauthorized team members
7. Contact Plivo Support

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Team Management

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Role-Based Access Control (RBAC)

Share account access with team members using predefined roles. Availability: RBAC requires a committed monthly spend plan ($750+/month, annual contract).

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Invite Team Members

1. Go to Settings > Account > Team
2. Click Add New User
3. Enter the user’s email address
4. Select the appropriate role
5. Click Invite User

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Subaccounts

Subaccounts let you manage multiple departments, clients, or use cases under one main account.

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Benefits

• Individual phone numbers and applications per subaccount
• Unique Auth ID and Auth Token for each subaccount
• Credits deducted from main account (no separate recharges)
• Single consolidated invoice
• Whitelist unique sender IDs per subaccount

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Create a Subaccount

Via Console:

1. Navigate to subaccount management
2. Click Create Subaccount
3. Configure settings

Via API: Use the Subaccount API

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Account Alerts

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Balance Notifications

Plivo automatically sends email alerts when your balance drops below $250,$100, and $10. Configure custom alerts:

1. Go to Payment Settings
2. Set up to 3 custom threshold amounts
3. Add additional notification email addresses

Recommendation: Set one alert equal to your average daily usage.

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Pricing Information

Access pricing by country:

• Voice: Console > Voice > Pricing (select country or download CSV)
• SMS: Console > Messaging > Pricing (select country or download CSV)
• API: Use the Pricing API

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Inactive Account Policy

Plivo’s inactive account policy protects against security risks:

• Accounts with stored payment methods are vulnerable to takeover
• Inactive accounts may be sold or misused
• Accounts are reviewed for activity periodically

To keep your account active, maintain regular usage or contact support.

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Support

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Create a Support Ticket

1. Go to Plivo Support
2. Click Create New Ticket
3. Enter email, subject, description
4. Select category and priority
5. Attach files if needed
6. Click Create a New Ticket

Check ticket status anytime at Check Ticket Status on the support homepage.

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Related Resources

• Billing and Payments
• API Reference
• Security Overview