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Power AI-driven customer experiences across messaging channels with Plivo’s AI Agent Platform. Build, configure, and deploy intelligent messaging agents for WhatsApp, SMS, and web chat—without writing code. With deep integration capabilities, robust tooling, and multichannel support, you can rapidly automate conversations across your business.

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What you can do with Plivo Messaging Agents

From lead qualification bots to customer support automation, Plivo messaging agents adapt to your business needs.
  • Create AI Agents using natural language—no code required.
  • Configure or fine-tune behaviors to match your brand, domain, and use case.
  • Deploy seamlessly across messaging channels: WhatsApp, SMS, and Chat Widget.
  • Incorporate human specialists when needed—via intelligent routing and escalation rules.
  • Integrate with your tools like Zendesk, Hubspot, Google Workspace, Slack, and more.

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Key Features

  • Agent Builder – Visual interface to define flows, logic, triggers, and actions.
  • Vibe Agent – AI Co-Pilot to generate agent flows from natural-language prompts.
  • Knowledge Base – Use internal documents or FAQs to power accurate answers.
  • Multichannel Messaging – WhatsApp, SMS, and Chat built-in.
  • App Integrations – Prebuilt actions for Zendesk, HubSpot, Google Workspace, and others.
  • Playground – Test, debug, and iterate on agent behavior in real time.
  • Reports – Six analytics dashboards: Conversations, Customer Metrics, Agent & AI Performance, Availability, and Operations.

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Deployment Options

Each messaging agent can be published to one or more channels:
  • WhatsApp – Connect via WABA and manage templates for rich messaging experiences.
  • SMS – Configure via 10DLC to support inbound and outbound messaging.
  • Web Chat – Deploy chat widgets across your websites and apps.

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Human in the Loop

In addition to AI Agents, human specialists can be brought in when needed:
  • Assignment & Routing – Forward conversations to available specialists using skills or queues.
  • Conversation Types – Inbound or outbound conversations supported.
  • Settings – Define Holidays, Business Hours, Agent Status, and Skills.
  • Conversation & Task Management – Manage handovers, SLAs, retries, and workload from a unified dashboard.

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Core Terms

  • Agent / Agent Flow – A complete conversational and operational system driven by trigger → logic → response steps.
  • Flow Builder – Drag-and-drop interface for designing conversation logic using nodes.
  • Node – A unit of logic or interaction (e.g., AI reply, app action, HTTP request, message forward).
  • Trigger – The starting condition for a flow (e.g., incoming WhatsApp message, SMS, API webhook).
  • Variables – Temporary storage for names, emails, IDs, etc., extracted or generated during flow execution.
  • Paths – Connective routes between nodes, often based on user input or system conditions.
  • Channels – Messaging interfaces where conversations happen (WhatsApp, SMS, Chat).
  • Flow Execution – A single instance of an agent flow running from trigger to conclusion.
  • Deploy – The process of activating agents on selected channels for live use.
  • Knowledge Base – Reference documents the AI uses to answer user questions accurately.
  • Conversation – A real-time exchange involving an AI or human agent.
  • Reports – Built-in dashboards that monitor agent effectiveness and customer experience.