- Professional (pay-as-you-go) — ideal for startups, developers, and businesses getting started with Plivo Platform.
- Enterprise — built for high-volume businesses that need custom configurations, compliance certifications, and dedicated support.
Your data region is shown at the top of the Plivo console header (for example, Data Region: US), next to your plan name.
Plan Comparison
- US Data Region
- India Data Region
| Feature | Professional | Enterprise |
|---|---|---|
| Pricing | Pay-as-you-go (per-use rates) | Custom, volume-based pricing — from $1,000/month |
| Usage limit | $2,500/month | Unlimited |
| CPS | 2 (default) | Custom |
| Coverage | United States | Custom — global |
| Voice & SIP Trunking | ✓ | ✓ |
| SMS, MMS & RCS | ✗ | ✓ |
| WhatsApp (Messaging & Call) | ✗ | ✓ |
| Verify | ✗ | ✓ |
| AI Agents | Voice | All channels |
| Shortcodes & Custom Sender IDs | ✗ | ✓ |
| Compliance | ✗ | BAA, HIPAA |
| SSO | ✗ | ✓ |
| Onboarding | Self-serve | Dedicated Slack channel |
How to Upgrade
Prerequisite: An active Plivo account. You can request an upgrade to Enterprise through Buddy, Plivo’s in-console chat agent. Open Buddy from the Plivo console and ask to upgrade — the team will follow up with a custom quote based on your volume and requirements.Frequently Asked Questions
Can I start with Professional and upgrade later?
Yes. Most customers start on the Professional plan and upgrade to Enterprise as their usage grows or when they need enterprise features like compliance certifications. Note that the Enterprise plan starts at a minimum of $1,000/month in the US data region and ₹1,00,000/month in the India data region.What happens if I exceed the Professional plan limits?
Your account is temporarily limited. To continue, request an upgrade to Enterprise through Buddy, Plivo’s in-console chat agent.Is there a free trial?
Yes. You get free credits for your first 3 weeks. After they expire, add a payment card to continue on the Professional plan. You can later upgrade to Enterprise as your needs grow.Can I get volume discounts on the Professional plan?
No. Volume discounts are only available on the Enterprise plan. If you have high volume, Enterprise may be more cost-effective.Related Resources
- Payments - Payment methods and recharges
- Voice Pricing - Per-minute voice rates
- SMS Pricing - Per-message SMS rates
- Contact Sales - Get an Enterprise quote