While your team will always be there to handle complex customer queries, a toll-free number service can take care of routine calls and help streamline your operations.
But how do you choose the right toll-free number service provider for your business? Businesses across industries—from retail to healthcare—use toll-free numbers to improve their customer experience and cast a wider net globally. Toll-free number providers use different pricing models, deliver different benefits, and offer different levels of customer service. Understanding what each provider is offering can help you hone in on the right fit for your company.
Therefore, let's compare some of the best toll-free number service providers in the US to see how they stack up against each other.
10 best USA toll-free number providers compared: at a glance
Here’s a quick overview of the best USA toll-free number providers.
10 best toll-free number service providers
Read on for a deeper look at the best toll-free number service providers in 2024, focusing on their unique functionalities, key features, and pricing plans based on recent research.
1. Plivo
Plivo is a powerful toll-free number service provider that offers not only toll-free numbers, but also local, mobile, and national numbers to suit a wide range of business needs.
With Plivo, businesses can instantly buy and activate toll-free numbers in more than 65 countries, making it a go-to solution for companies looking to expand their global reach.
Plivo’s user-friendly API and console make it easy to manage communications, enabling businesses to enhance customer engagement quickly and effectively. Designed for scalability and reliability, Plivo supports businesses of all sizes with exceptional customer service and user-friendly voice and SMS services.
Key features:
- Instant activation and easy management: Quickly search, buy, and activate phone numbers with Plivo's intuitive console and API, making it easy to add new numbers or porting existing ones.
- Versatile phone number options: Choose from toll-free, local, mobile, and short code numbers to fit your business needs.
- Advanced call handling features: Use call forwarding, conference calling, voicemail, and SMS autoresponder to efficiently manage customer communications.
- Scalable cloud IVR and sms survey tools: Create multi-level IVR menus and conduct SMS surveys to gather customer feedback and streamline support processes.
- Global reach and compliance: Operate in over 65 countries with Plivo’s compliant phone services, ensuring secure, global communications that adhere to local regulations.
Pricing plans:
- Usage-based pricing: Transparent, pay-as-you-go model where businesses only pay for what they use.
- Volume discounts as you scale: Get additional discounts with committed usage as you scale.
2. Grasshopper
Grasshopper is a virtual phone system ideal for small businesses and entrepreneurs looking to establish a professional presence with a toll-free number. Grasshopper offers a range of toll-free numbers — including popular prefixes such as 800, 888, 877, and more — and features designed to effectively manage business calls. Its user-friendly platform does not require additional hardware, making it a convenient and cost-effective choice for businesses.
Key features:
- Voicemail transcription: Converts voicemails into text, allowing users to quickly read and respond to messages.
- Unlimited call handling: Supports multiple simultaneous calls, reducing missed opportunities and improving customer service.
- Custom greetings and extensions: Allows businesses to create professional greetings and set up multiple extensions for better call management.
- Mobile and desktop apps: Provides flexibility to manage calls from anywhere using mobile and desktop applications.
- Call forwarding and routing: Automatically directs calls to the appropriate device or person, ensuring important calls are never missed.
Pricing plans:
- Solo: $29 per month (one phone number and three extensions)
- Partner: $49 per month (three phone numbers and six extensions)
- Small Business: $89 per month (five phone numbers and unlimited extensions)
3. 800.com
800.com specializes in toll-free numbers and is designed to provide businesses with an easy-to-use platform for managing customer communications. The service offers a wide range of toll-free numbers, including 800 and vanity numbers, which can be a powerful tool for branding and marketing. With a focus on ease of use and comprehensive customer service features, 800.com is ideal for businesses looking to enhance their professional presence.
Key features:
- Call tracking and analytics: Offers detailed reports on call data, helping businesses optimize their marketing and customer service efforts.
- Voicemail to email: Automatically sends voicemails to email, simplifying message management.
- Sequential call forwarding: Ensures calls are forwarded in a specific order, increasing the chances of answering every call promptly.
- API integration: Provides developers with tools to integrate toll-free number services into existing business systems and applications seamlessly.
- Vanity numbers: Offers memorable vanity numbers that help improve brand recognition and customer recall.
Pricing plans:
- Personal: $19 per month (1,000 minutes and one toll-free number)
- Unlimited: $49 per month (unlimited minutes and one toll-free number)
- Pro: $127 per month (5,000 minutes and five toll-free numbers)
4. RingCentral
RingCentral is a leading provider of cloud-based communication solutions, including toll-free number services. It offers a comprehensive suite of communication tools that integrate voice, messaging, video, and more into a single platform. RingCentral’s toll-free service is designed to help businesses of all sizes manage their communications effectively while maintaining a professional image.
Key features:
- Unified communication platform: Combines voice, messaging, and video services, allowing seamless integration and communication across multiple channels.
- Advanced call management: Offers features like auto-attendant, call forwarding, and call queue management to streamline customer interactions.
- Customizable toll-free numbers: Provides a variety of toll-free number options, including 800, 888, 877, and other prefixes, to suit different business needs.
- Mobile and desktop apps: Ensures that users can manage calls and communications from any device, anywhere.
- Robust analytics and reporting: Provides detailed call analytics to help businesses understand and improve their communication strategies.
Pricing plans:
- Essentials: $19.99 per user per month
- Standard: $27.99 per user per month
- Premium: $34.99 per user per month
- Ultimate: $49.99 per user per month
5. Ooma
Ooma provides a range of toll-free numbers and virtual phone system features that cater primarily to small and medium-sized businesses. Ooma is known for its straightforward pricing and easy-to-use platform, offering essential communication tools without complex setup or additional hardware. It’s a solid choice for businesses looking to quickly set up a toll-free number with minimal hassle.
Key features:
- Voicemail and call forwarding: Provides essential communication features such as voicemail, call forwarding, and call blocking.
- Music on hold: Keeps callers engaged while on hold, reducing abandonment rates.
- Digital fax: Supports sending and receiving faxes digitally, enhancing communication efficiency.
- Virtual receptionist: Automates call handling with customizable greetings and menu options.
- Multi-device support: Allows calls to be forwarded to multiple devices, ensuring flexibility and coverage.
Pricing plans:
- Essentials: $19.95 per user per month
- Pro: $24.95 per user per month
- Pro Plus: $29.95 per user per month
6. MightyCall
MightyCall offers a simple and affordable toll-free number service tailored for small businesses and startups. The platform is designed to provide an easy-to-use virtual phone system with features that help businesses manage their communications effectively. MightyCall focuses on providing a high-quality customer experience through its intuitive interface and comprehensive support.
Key features:
- Call recording: Allows businesses to record calls for quality assurance and training purposes.
- Voicemail to email: Sends voicemails directly to email, making it easy to access and respond to messages.
- Custom call routing: Provides flexible options to direct calls to the appropriate person or department.
- Softphone support: Enables making and receiving calls directly from a computer or mobile device.
- Call analytics: Offers insights into call data to help businesses optimize their communication strategies.
Pricing plans:
- Basic: $20 per user per month
- Standard: $40 per user per month
- Enterprise: Contact for pricing
7. Dialpad
Dialpad is a modern cloud-based communication platform that offers toll-free numbers as part of its unified communication solution. It’s designed for businesses looking to integrate voice, video, and messaging into a single platform, making managing all communications from one place easy. Dialpad’s AI-powered tools provide advanced features to enhance customer interactions and improve operational efficiency.
Key features:
- AI-powered call transcription: Uses artificial intelligence to transcribe calls in real-time, making it easier to keep records and follow up on conversations.
- Seamless integration: Integrates with Google Workspace, Microsoft 365, Salesforce and more.
- Dynamic call routing: Automatically routes calls based on predefined rules to ensure efficient handling.
- VoIP calling: Provides high-quality Voice over IP calling with minimal latency and disruption.
- Advanced analytics: Offers deep insights into call data and performance to help businesses improve their communication strategies.
Pricing plans:
- Standard: $15 per user per month
- Pro: $25 per user per month
- Enterprise: Contact for pricing
8. Vonage
Vonage provides a range of toll-free number services and a suite of unified communication tools. It’s known for its flexibility and ability to support businesses of all sizes. Vonage’s platform integrates voice, messaging, and video services, making it a versatile choice for businesses looking to enhance their communication capabilities.
Key features:
- Unified communication services: Combines voice, messaging, and video into a single platform for seamless communication.
- Toll-free and local numbers: Offers a variety of toll-free and local number options to suit different business needs.
- Call monitoring and analytics: Provides tools to monitor call performance and gather insights for optimization.
- Integrations with CRM: Integrates with popular CRM platforms like Salesforce and Zoho for enhanced customer management.
- Flexible call handling: Supports features like call forwarding, voicemail, and call routing to ensure efficient communication.
Pricing plans:
- Mobile: $13.99 per month per line
- Premium: $20.99 per month per line
- Advanced: $27.99 per month per line
9. Nextiva
Nextiva offers a comprehensive suite of communication tools, including toll-free number services. The platform is designed to unify business communications, offering voice, messaging, video, and collaboration tools in a single interface. Nextiva’s toll-free numbers help businesses enhance their professional image and improve customer service.
Key features:
- Business phone numbers: Provides toll-free and local business phone numbers.
- Advanced call management: Includes features like auto-attendant, call routing, and call forwarding.
- Voicemail to email: Converts voicemails to emails, ensuring messages are accessible and easy to manage.
- CRM integration: Offers integration with popular CRM tools for better customer relationship management.
- Real-time analytics: Provides insights into call data, helping businesses optimize their communication strategies.
Pricing plans:
- Essential: $23.95 per user per month
- Professional: $27.95 per user per month
- Enterprise: $37.95 per user per month
- Ultimate: $67.95 per user per month
10. CallHippo
CallHippo is a modern virtual phone system that offers toll-free numbers and a range of features designed to improve business communication. The platform is known for its ease of use and quick setup, making it ideal for businesses looking to enhance their communication capabilities without a complex setup. CallHippo provides a range of integrations with other business tools.
Key features:
- Virtual phone numbers: Offers toll-free and local phone numbers for global presence.
- Call forwarding and routing: Provides advanced call forwarding and routing features to ensure calls are efficiently managed.
- Analytics and reporting: Offers detailed call analytics to help businesses understand and improve their communication strategies.
- Integrations: Seamlessly integrates with popular business tools like Slack, Zoho CRM, and HubSpot.
- Multi-device compatibility: Allows calls to be managed from multiple devices, ensuring flexibility and accessibility.
Pricing plans:
- Basic: $14 per user per month
- Bronze: $18 per user per month
- Silver: $30 per user per month
- Platinum: $45 per user per month
Criteria for choosing the best toll-free number service provider
When selecting a toll-free number service provider, consider the following factors.
- Pricing and flexibility: Look for a provider with pricing plans that fit your budget and offer flexibility for scaling up or down.
- Features and integrations: Consider the range of features offered, such as call forwarding, voicemail, analytics, and integration capabilities with other business tools.
- Ease of use: Ensure the platform is user-friendly and easy to set up without requiring extensive technical expertise or additional hardware.
- Customer support: Reliable and responsive customer support is crucial for resolving issues quickly and maintaining smooth operations.
- Global reach and quality: For businesses with international customers, choose a provider that offers global reach with minimal latency and high call quality.
Conclusion
Choosing the right toll-free number service provider comes down to finding one that’s reliable, easy to use, and packed with the features your business needs to thrive.
Out of the best toll-free number service providers in the market, Plivo is the most reliable and powerful provider.
With Plivo, you’re getting a platform that handles high volumes of calls with ease, thanks to our direct-to-carrier network that minimizes call delays and keeps your conversations crystal clear. No more dropped calls or frustrating delays—just seamless communication that keeps your customers happy.
Plus, setting up with Plivo is a breeze. Whether you’re a startup or a global enterprise, you can have your toll-free number up and running in minutes with our intuitive interface. And with a pay-as-you-go pricing model, you’re only paying for what you actually use—no hidden fees.
Plivo offers advanced features like intelligent call routing, real-time analytics, and comprehensive call monitoring, giving you the tools to communicate and connect with your customers. And with a 99.95% uptime guarantee and 24/7 support, you know you’re in good hands, no matter what.
Request a trial for Plivo.
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