WhatsApp Call Pricing
Simplified pricing for all WhatsApp calling conversations
WhatsApp Calling
| Call Type | Price per minute |
|---|---|
| Inbound | $0.0040/min |
| Outbound | $0.0160/min |
| Audio streaming (per stream) | Free |
Phone Numbers
| Route Type | Price |
|---|---|
| Local Numbers | $0.50/month |
| Toll-Free Numbers | $1.00/month |
Add-On Services
*Free recording storage available for 90 days. Recording storage is charged at $0.0004 per minute per month thereafter.
| Service | Price |
|---|---|
Answering Machine Detection | $0.0000/min |
Call InsightsBeta | Basic $0.0000/min Premium $0.0025/min |
Call Recording | $0.0000/min |
Recording Storage * | $0.0000/min |
Automatic Speech Recognition | $0.02/ 15 seconds |
Call Transcription | $0.0095/min |
Conference Calls | $0.0000/min |
Multilingual Text to Speech | $0.0000/min |
CNAM Lookup | $0.00500/lookup |
Our volume-based discounts offer significant savings
Get Volume PricingFAQs
Frequently Asked Questions
What is the 24-hour customer service window on WhatsApp?
When a customer messages or calls your business on WhatsApp, a 24-hour customer service window begins. During this period, your business can freely send messages, replies, and follow-ups without using pre-approved templates. Once the window ends, you can only send template messages unless the customer messages or calls you again.
How does WhatsApp Calling affect the 24-hour customer service window?
With the new WhatsApp Calling API, the 24-hour customer service window now starts or refreshes not only when a user messages your business, but also when they call you - whether you answer or not. It also refreshes when a user accepts your call. Every call now extends your ability to engage customers via chat for 24 hours, letting you offer faster follow-ups, confirmations, and support - all within WhatsApp.