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Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing

Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
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Why Use Plivo for Interactive Voice Response?

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Ease of use — Plivo’s easy-to-use APIs and XML make it straightforward to create custom IVR flows that cater to your business needs.

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Flexible input — Plivo supports responses by voice or by DTMF keypresses on customers’ phone keypads.

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Outbound IVR support — In addition to using IVR as an auto-attendant for inbound calls, companies can create custom menus for outbound use cases such as surveys and voting.

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Why Use Plivo for Interactive Voice Response
What is Interactive Voice Response

What is IVR?

Interactive voice response (IVR) lets incoming callers reach individuals or prerecorded information by making choices  in response to a menu of prerecorded or text-to-speech messages, without having to speak to an agent. Callers and call recipients can respond to prompts via Touch-Tone keypad presses or by speaking; the IVR system uses speech recognition to determine the respondent’s choices. IVR solutions can handle larger call volumes than operators and reduce costs associated with customer service.

IVR benefits for businesses

IVR benefits for businesses

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Improved customer experience — Let callers find the resources they want quickly, saving them time on hold and getting them to the best department, agent, or recorded information to meet their needs.

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Improved organizational efficiency — Avoid having a dedicated receptionist, and lower the time staff have to spend on the phone. Improved availability — Provide information after hours even if you’re not open 24 hours a day.

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Improved availability — Provide information after hours even if you’re not open 24 hours a day.

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Improved business image — Make your business sound professional with a professionally recorded spoken IVR menu.

Common IVR use cases

Taking payments
Taking payments
By connecting your IVR phone system with your billing system, you can offer customers the ability to make payments on their account by phone.
Language localization
Language localization
Setting up an IVR menu for additional languages makes your services available to more customers, especially in multilingual countries like India.
Call center setup
Call center setup
You can implement a multilevel IVR system in call centers that routes incoming calls based on user input.
Televoting and surveys
Televoting and surveys
You can call customers and use IVR to collect information about their experience working with your company, including their satisfaction level.
Lead assignment and lead routing
Lead assignment and lead routing
For inbound sales calls, you can set up IVR with a set of qualifying questions to understand customers’ interest and redirect calls to representatives based on lead scores.
Service dispatch
Service dispatch
Delivery service businesses can use outbound calls with IVR to confirm people’s availability at the destination.

Plivo is enterprise grade

Plivo is the best enterprise-grade alternative to Twilio
Tens of billions of API events

Tens of billions of API events

220+ countries

220+ countries

Premium 24-hour support

Premium 24-hour support

Comprehensive documentation

Comprehensive documentation

7 global points of presence

7 global points of presence

Billions of voice calls and messages

Billions of voice calls and messages

99.99% uptime SLAs available

99.99% uptime SLAs available

How to get started with IVR

To get started, rent a Plivo phone number, then visit one of our IVR use case guides, where we provide annotated code samples in seven widely used web coding languages that show you just how to set things up. You can complete the whole process, from number rental to testing your new code, in less than an hour.

Get Started with IVR

FAQs on IVR solutions

What are the different types of IVR?

That depends on how you define “types.” IVR for inbound calls is most common, but you can support IVR on outbound calls too. There are also two ways to enter responses: via Touch-Tone keypad presses and by speech recognition.

Can IVR be used for outgoing as well as incoming calls?

While inbound IVR is more common, you can use outbound IVR to automatically call numbers and solicit information from call recipients.

What is an IVR call flow?

IVR call flow is the path a caller takes through the IVR menu system. IVR systems provide numerous call flows to let callers get to the department, agent, or information they’re looking for.

How can I write an IVR application?

The easiest way to incorporate IVR into your applications is by using Plivo’s APIs. We have SDKs for seven popular web development languages, and we’ve written an IVR use case guide in each language to help you get started quickly.

Ready to get started with IVR?

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