Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing
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MESSAGING API PLATFORM
Toll-Free SMS
Send and receive SMS and MMS on toll-free numbers across the US and Canada.
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Scalable Messaging With SMS-Enabled Toll-Free Numbers
A Powerful Alternative to Short Codes
Toll-free numbers support A2P use cases and offer up to 10 messages/second throughput without any extra carrier surcharges.
Voice and SMS on the Same Number
Engage via SMS and voice calls from your toll-free phone numbers to power your omnichannel strategy with your customers.
Instant Provisioning
Purchase and provision toll-free phone numbers instantly to start sending and receiving messages.
Robust Feature Set for All Your Business Needs
Voice-Enabled by Default
Use one number for voice and SMS. All toll-free SMS numbers can send and receive SMS messages as well as make and receive phone calls.
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Message Queueing
Send a high volume of messages with a single API request. We queue your SMS messages and deliver them for you.
Long SMS Concatenation
No more lost messages or manual chunking. Automatically split and reassemble messages longer than 160 characters (up to 1,600 characters).
Unicode Characters
Our SMS API supports Unicode UTF-8 to send and receive SMS text messages in any language, including Chinese, Japanese, French, Arabic, and 100+ other languages and symbol scripts.
Real-Time SMS Alerts and Logs
Fetch your SMS logs in real time and see detailed information, including message direction, message status, billing info, API log reports, and message timestamps.
Handset Delivery Reports
Get real-time business intelligence from live handset delivery receipts from supported carriers. Quickly find out exact delivery statuses for all your SMS text messages sent.
Use Cases for Toll-Free SMS
Customer Service
Create the best customer care experience by providing tailored loyalty programs, accelerating support ticket responses, gathering product feedback, and sending timely order notifications, all via SMS text messages directly to customers’ mobile phones.
Online Retail
Improve your engagement with customers by sending SMS text messaging contests and promotions, and improve customer service and customer loyalty through reward campaigns.
Marketing and Media
Build high-impact marketing campaigns that target your customers in real time. Some of our customers use SMS to deliver time-sensitive info such as flight reservation reminders and point-of-sale campaigns.
Financial Services
Enable two-factor authentication via SMS text message and protect your customers with an additional layer of security for any type of customer transaction, including account activity alerts, money transfers, and bill payments.
Transportation and Logistics
Optimize complex logistics and virtually any process that requires instant communication by using SMS text messages: rideshare coordination, supply chain inventory tracking, order confirmations, shipment delivery, product returns and recalls.
Health Care
Enhance patient experiences and rapport by improving health care communication, reducing appointment no-shows with SMS alerts, delivering time-critical emergency health services, and optimizing public health campaigns.
Pricing Comparison
United States
Number Type
Plivo
Other Providers
Savings
Toll-free Number
$1.00/month
$2.00/month
50%
Outbound SMS
$0.0065/sms
$0.0075/sms
13%
Inbound SMS
$0.0075/sms
$0.0065/sms
13%
Canada
Number Type
Plivo
Other Providers
Savings
Toll-free Number
$1.00/month
$2.00/month
50%
Outbound SMS
$0.0065/sms
$0.0075/sms
13%
Inbound SMS
$0.0065/sms
$0.0075/sms
13%
