Invoices and Taxes

This guide covers invoicing, usage supplements, fair usage reports, and taxes for your Plivo account.

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Invoices

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Accessing Invoices

Navigate to Billing > Invoices in the console. Invoice schedule: Generated on the first business day of each month for the preceding month. Example: Invoice for January 1–31 is generated on February 1.

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Invoice Sections

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Invoice Fields

• Usage Summary ID: Unique identifier for each month’s invoice
• Invoice Generation Date: First day of the month
• Name and Email: Account name and email (editable in profile)
• Auth ID: Your unique Plivo authentication identifier
• Billing Address: Address used for tax calculation

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Balance During Invoicing

Your balance is debited continuously as you consume Plivo services. In addition to usage charges:

• Number rentals are charged monthly
• Taxes and fees are applied

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Invoice Detail Supplements

Plivo provides a detailed usage supplement in XLSX format for each invoice.

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Download Supplement

1. Navigate to Invoices
2. Select the month
3. Download the usage details document

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Supplement Contents

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Fair Usage Reports

Track eligible calls, short duration calls, abandoned calls, and their charges.

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Voice Fair Usage Report

1. Go to Voice Logs
2. Click Export in the top-right corner
3. Select Export Fair Usage Report
4. Click Export Logs

The report downloads as an XLSX file showing:

• Total eligible calls
• Short duration calls
• Abandoned calls
• Corresponding charges

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Zentrunk Fair Usage Report

1. Go to Zentrunk Logs
2. Click Export
3. Select Export Fair Usage Report
4. Click Export Logs

Note: Month-to-date charges shown in reports are subject to change until the final invoice is generated.

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Taxes, Surcharges, and Fees

Your invoice may include additional charges based on service type and location.

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Common Charges

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Carrier Cost Recovery Fee (CCRF)

CCRF is a permissible pass-through charge to recover costs associated with federal regulatory fees, including:

• Universal Service Fund contributions
• Other federal telecommunications fees

CCRF applies only to calls originating or terminating in the US.

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Carrier Surcharges on Messaging

US and Canadian carriers impose surcharges on SMS and MMS traffic. Fees vary by:

• Mobile carrier
• Message type (SMS vs MMS)
• Number type (long code, toll-free, short code)

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Tax Calculation

Plivo calculates applicable taxes based on your billing address:

• State and local sales taxes
• Telecommunication taxes
• Other jurisdiction-specific taxes and fees

Update your billing address in Account Settings to ensure accurate tax assessment.

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Why Plivo Charges Taxes

Where Plivo has sufficient presence in a state, locality, or jurisdiction, we are required to:

• Collect applicable taxes
• Remit taxes to the appropriate authorities

Sales tax is an indirect tax levied at the point of sale. While paid by Plivo, the burden is passed to customers as required by law.

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Prepaid vs Postpaid Billing

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Prepaid Accounts

• Balance debited as you use services
• Invoice generated monthly for record-keeping
• Auto-recharge available to maintain balance

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Postpaid Accounts

• Usage billed at end of billing cycle
• Payment due upon invoice receipt
• Contact Plivo Sales for postpaid options

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Related Resources

• Billing and Payments
• Account Management
• Contact Support