Premium Support Plans

Get guaranteed response times and expert help to achieve your business objectives.

Benefits of a Premium Support Plan

Flexible plans as you need

Choose a Plan as Needed

Choose from one of our premium plans based on your business requirements. Upgrade your plans as your business evolves.

Priority support over multiple channels

Priority Support Over Multiple Channels

Jump to the front of the queue with premium support plans that offer priority support via email, phone, or chat, any time, any day.

Guaranteed Response times

Guaranteed Response Times

Every request gets a response within a set time based on the priority of the issue.

Dedicated Account Team

Dedicated Account Team

Work with a dedicated account team that understands your requirements and follows a proactive engagement plan.

Support Plan Comparison

Basic support is included with all Plivo accounts. You can also choose a premium plan that fits your needs.

Basic
Free
Priority
$ 250/month
Business
$ 750/month
Personalized
$ 2500/month
Guaranteed Response Time
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L
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P1
N/A
4 hours (24/5)
2 hours (24/7)
1 hour (24/7)
P2
N/A
8 hours (24/5)
4 hours (24/7)
2 hours (24/7)
P3
N/A
12 business hours
6 business hours
4 business hours
Ticket Portal Support
L
L
L
L
P1
24*5
24*5
24*7
24*7
P2
24*5
24*5
24*5
24*7
P3
24*5
24*5
24*5
24*5
Phone Support
+
+
+
L
P1
N/A
N/A
N/A
24*7
P2
N/A
N/A
N/A
24*7
P3
N/A
N/A
N/A
24*5
Dedicated Slack channel
+
+
+
L

Dedicated

P1
N/A
N/A
N/A
24*7
P2
N/A
N/A
N/A
24*7
P3
N/A
N/A
N/A
24*5
Customer Success Manager
+
+
+
L
Quarterly Partnership Update
+
+
+
L
Basic
Free
L

Ticket Portal Support

P1
24*5
P2
24*5
P3
24*5
Priority
USD 250
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Guaranteed Response Time

P1
4 hours (24/5)
P2
8 hours (24/5)
P3
12 business hours
L

Ticket Portal Support

P1
24*5
P2
24*5
P3
24*5
Business
USD 750
L

Guaranteed Response Time

P1
2 hours (24/7)
P2
4 hours (24/7)
P3
6 business hours
L

Ticket Portal Support

P1
24*7
P2
24*5
P3
24*5
Personalized
USD 2500
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Guaranteed Response Time

P1
1 hour (24/7)
P2
2 hours (24/7)
P3
4 business hours
L

Ticket Portal Support

P1
24*7
P2
24*7
P3
24*5
L

Phone Support

P1
24*7
P2
24*7
P3
24*5
L

Dedicated Slack channel

P1
24*7
P2
24*7
P3
24*5
L

Customer Success Manager

L

Quarterly Partnership Update

Ticket Priority Levels
P1: Service outage in production. No workaround exists. Excludes development or staging issues.
P2: Degraded service or intermittent issues in production. A workaround may be available. Excludes development or staging issues.
P3: All other issues including product or feature questions, development issues, number procurement, number porting, account or billing issues.

Contact Sales

We are here to help you with:

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Guidance on your support use cases

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Discuss support pricing details

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Choosing the right support plan

Explore volume pricing tailored to your needs
First name is required
Last name is required
Work email is required.
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Detailed Requirement is required.
Primary Usecase is required
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Volume pricing starts at 200,000 units/ month. For lower volumes, check our standard pricing

Thank you for your interest in Plivo.
Unfortunately, based on the information you provided, we are unable to provide service at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks for your interest in Plivo. We have two account options available to meet customers’ varying needs:

  • Self-service: no commitment, standard pricing, free basic support.
  • Committed spend agreement: guided implementation, premium support options, and discounted rates. These packages involve an annual contract starting at $750 a month.
Based on the information that you provided, a self-service account seems like the right fit for your business. Use the links below to get started:
If you’d like to discuss a committed spend agreement, please provide us a bit more information by filling out this form.
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