This guide shows how to send audio notifications using voice calls. You can play recorded audio when the call recipient answers or use text-to-speech, as we show here, combining static text with dynamic information that Plivo gets from a variable.
You can use voice notification for use cases such as:
Implement voice notification either by using our PHLO visual workflow builder or our APIs and XML documents. Follow the instructions in one of the tabs below.
You can create and deploy a PHLO to send voice notifications with a few clicks on the PHLO canvas.
To get started, you need a Plivo account — sign up with your work email address if you don’t have one already. If this is your first time triggering a PHLO with Go, follow our instructions to set up a Go development environment.
To create a PHLO, visit the PHLO page of the Plivo console. If this is your first PHLO, the PHLO page will be empty.
In the Choose your use case pop-up, click Build my own. The PHLO canvas will appear with the Start node.
Click the Start node to open the Configurations tab, then enter the information to retrieve from the HTTP Request payload — in this case, the From and To numbers for the call, and an item number.
From the list of components on the left side, drag and drop the Initiate Call component onto the canvas. This adds an Initiate Call node onto the canvas. When a component is placed on the canvas it becomes a node.
Draw a line to connect the Start node’s API Request trigger state to the Initiate Call node.
In the Configuration tab of the Initiate Call node, give the node a name. To enter values for the From and To fields, enter two curly brackets to view all available variables, and choose the appropriate ones. The values for the numbers will be retrieved from the HTTP Request payload you defined in the Start node.
Validate the configuration by clicking Validate. Do the same for each node as you go along.
Next, create a node from the Play Audio component. Connect the Initiate Call node to the Play Audio node using the Answered trigger state.
Configure the Play Audio node to play a message to the user by entering text in the Speak Text box in the Prompt section of the Configuration pane.
Your completed PHLO should look like this:
Your PHLO is now ready to test.
You integrate a PHLO into your application workflow by making an API request to trigger the PHLO with the required payload — the set of parameters you pass to the PHLO. You can define a static payload by specifying values when you create the PHLO, or define a dynamic payload by passing values through parameters when you trigger the PHLO from your application.
When you configure values when creating the PHLO, they act as a static payload.
Create a file called TriggerPhlo.go
and paste into it this code.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
package main
import (
"fmt"
"plivo-go"
)
// Initialize the following params with corresponding values to trigger resources
const authId = "<auth_id>"
const authToken = "<auth_token>"
const phloId = "<phlo_id>"
func main() {
testPhloRunWithoutParams()
}
func testPhloRunWithoutParams() {
phloClient, err := plivo.NewPhloClient(authId, authToken, &plivo.ClientOptions{})
if err != nil {
fmt.Print("Error", err.Error())
return
}
phloGet, err := phloClient.Phlos.Get(phloId)
if err != nil {
fmt.Print("Error", err.Error())
return
}
response, err := phloGet.Run(nil)
if err != nil {
fmt.Print("Error", err.Error())
return
}
fmt.Printf("Response: %#v\n", response)
}
Replace the auth placeholders with your authentication credentials from the Plivo console. Replace the phlo_id placeholder with your PHLO ID from the Plivo console.
To use dynamic values for the parameters, use Liquid templating parameters when you create the PHLO and pass the values from your code to the PHLO when you trigger it.
Create a file called TriggerPhlo.go
and paste into it this code.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
package main
import (
"fmt"
"plivo-go"
)
// Initialize the following params with corresponding values to trigger resources
const authId = "<auth_id>"
const authToken = "<auth_token>"
const phloId = "<phlo_id>"
func main() {
testPhloRunWithParams()
}
func testPhloRunWithParams() {
phloClient, err := plivo.NewPhloClient(authId, authToken, &plivo.ClientOptions{})
if err != nil {
fmt.Print("Error", err.Error())
return
}
phloGet, err := phloClient.Phlos.Get(phloId)
if err != nil {
fmt.Print("Error", err.Error())
return
}
//pass corresponding from and to values
type params map[string]interface{}
response, err := phloGet.Run(params{
"from": "<caller_id>",
"to": "<destination_number>",
})
if err != nil {
println(err)
}
fmt.Printf("Response: %#v\n", response)
}
Replace the auth placeholders with your authentication credentials from the Plivo console. Replace the phlo_id placeholder with your PHLO ID from the Plivo console. Replace the phone number placeholders with actual phone numbers in E.164 format (for example, +12025551234).
Save the file and run it.
go run TriggerPhlo.go
Here’s how to use Plivo APIs and XML to implement voice notifications.
Plivo requests an answer URL when the call is answered (step 4) and expects the file at that address to hold a valid XML response from the application with instructions on how to handle the call. To see how this works, you can use https://s3.amazonaws.com/static.plivo.com/notification.xml as an answer URL to test your first outgoing call. The file contains this XML code:
<Response>
<Speak>Congratulations, your order was successfully placed</Speak>
</Response>
This code instructs Plivo to say, “Congratulations, your order was successfully placed” to the call recipient. You can find the entire list of valid Plivo XML verbs in our XML Reference documentation.
To get started, you need a Plivo account — sign up with your work email address if you don’t have one already. If this is your first time using Plivo APIs, follow our instructions to set up a Go development environment.
Create a file called MakeCall.go
and paste into it this code.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
package main
import "fmt"
import "github.com/plivo/plivo-go/v7"
func main() {
client, err := plivo.NewClient("<auth_id>","<auth_token>", &plivo.ClientOptions{})
if err != nil {
fmt.Print("Error", err.Error())
return
}
response, err := client.Calls.Create(
plivo.CallCreateParams{
From: "<caller_id>",
To: "<destination_number>",
AnswerURL: "https://s3.amazonaws.com/static.plivo.com/notification.xml",
AnswerMethod: "GET",
},
)
if err != nil {
fmt.Print("Error", err.Error())
return
}
fmt.Printf("Response: %#v\n", response)
}
Replace the auth placeholders with your authentication credentials from the Plivo console. Replace the phone number placeholders with actual phone numbers in E.164 format (for example, +12025551234).
Save the file and run it.
go run MakeCall.go