Legal

Use of Services is subject to this Acceptable Use Policy, or “AUP.” This AUP is incorporated by reference into the Terms of Service or other similar written agreement between you and Plivo, Inc. (“Plivo”) and shall be deemed part of the terms and conditions of said Agreement. The prohibited conduct outlined here provides non-exhaustive examples, and you are responsible for ensuring your End Users’ compliance with this AUP. Violation of this AUP may result in suspension of your use of the Services. This AUP may be updated by Plivo from time to time upon reasonable notice, which may be provided via your account, e-mail, or by posting an updated version of this AUP.

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You agree to use the Plivo Website (located at https://www.plivo.com, https://console.plivo.com) and Plivo Cloud (collectively, the “Services”) only for lawful purposes, and that you are responsible for your use of and communications and content you post via the Plivo Cloud. You agree not to use the Services to offer any hardware or hardware/software combination of services for any unlawful purposes. You agree not to post on or transmit through this Website or the Plivo Cloud any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful, or otherwise objectionable material of any kind, including any material that encourages criminal conduct, would give rise to civil liability, infringes on others’ intellectual property rights, or otherwise violates any applicable local, state, national, or international law. You agree not to use this Website or Plivo Cloud in any manner that interferes with its normal operation or with any other user’s use and enjoyment of the Website or the Plivo Cloud. You agree to ensure any person or entity using the Services on your behalf strictly adheres to all local regulations and applicable laws while utilizing the Services. You will not use the Services in any manner that is unlawful, fraudulent, deceptive, illegal, or that misrepresents or impersonates another entity. You will use the Services solely for sending business-relevant One-Time Passwords (OTPs) in compliance with communication laws. You will enable geo-permissions to block high-risk countries or regions where service interactions are not required, ensuring all interactions are free from spam or scams and comply with opt-in/opt-out requirements to prevent unauthorized communications. Follow "Do Not Call" (DNC) regulations and manage the use of Services in accordance with DNC registries. Refrain from using the Services for participating in revenue-sharing practices involving premium or shared-cost numbers. Comply with the guidelines and policies of network operators and avoid any misuse of the Services while maintaining good traffic quality statistics. You are solely responsible for reviewing and determining whether the Services offer appropriate safeguards for your use, including, but not limited to, any safeguards required by applicable law or regulation, prior to transmitting or processing, or prior to permitting transmission or processing of any data or communications via the Services.

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You may not do any of the following while accessing or using the Plivo Cloud: (i) access, tamper with, or use non-public areas of the Plivo Cloud, our computer systems, or the technical delivery systems of our providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access, search, or attempt to access or search the Plivo Cloud by any means (automated or otherwise) other than through our currently available, published interfaces that we provide (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with us; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive, or false source-identifying information; or (v) interfere with, or disrupt (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Plivo Cloud or Website, or by scripting the creation of content in such a manner as to interfere with or create an undue burden on the Plivo Cloud or Website. Additionally, the following list gives examples of illegal, abusive, interfering, or otherwise unacceptable or inappropriate behavior while using the Website or the Plivo Cloud.

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• Attempting to bypass or break any security mechanism on any of the Services or using the Services in any other manner that poses a security or service risk to Plivo, to any user of our Services, or to any of our or their respective customers.
• Testing or reverse-engineering the Services in order to find limitations, vulnerabilities, or evade filtering capabilities.
• Using the Services in any manner that may subject Plivo or any third party to liability, damages, or danger.
• Using the Services in any manner that violates any applicable third-party policies or requirements that Plivo has communicated to you.
• Using the Services in any manner that violates the Mobile Marketing Association guidelines and/or best practices, carrier guidelines, or any other industry standards.
• Engaging in fraud with respect to your account, including using any caller ID functionality of the Services to misrepresent the identity of a caller.
• Using your account to engage in fraudulent activity with respect to third parties or otherwise using your account to bypass phone identification systems, such as those by classified advertising websites.
• Using any of the Plivo Properties or Plivo Marks other than as expressly permitted.
• Transmitting any material that may infringe the intellectual property rights or other rights of third parties, including but not limited to trademark, copyright, or rights of publicity, or otherwise violating, infringing, or misappropriating the rights of any third party.
• Engaging in spamming or other unsolicited advertising, marketing, or other activities, including, without limitation, any activities that violate anti-spamming laws and regulations, including, but not limited to, the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act.
• Using the Services in connection with any unsolicited or harassing messages (commercial or otherwise), including but not limited to unsolicited or unwanted phone calls, SMS or text messages, voicemail, or faxes.
• Using Plivo SMS in a manner that is not designed to enhance or augment the person-to-person nature of SMS communications.
• Offering services that allow a user to connect with emergency services personnel or public safety answering points, such as 911 or E911 services, unless specifically paid for and activated by Plivo.
• Promoting or engaging in illegal activities.
• Engaging in activities or transmitting through the Services any information that may be libelous or defamatory or otherwise malicious or harmful to any person or entity, or discriminatory based on race, sex, religion, nationality, disability, sexual orientation, or age.
• Harvesting or otherwise collecting information about others, including email addresses or phone numbers, from Plivo’s website without their express consent.
• Creating a false identity or forged email address or header, phone number, or otherwise attempting to mislead others as to the identity of the sender or the origin of a message or phone call using your account.
• Violating or facilitating the violation of any U.S. or foreign law regarding the transmission of technical data or software, or the recording of telephone calls.
• Interfering with or disrupting networks connected to the Services or violating the regulations, policies, or procedures of such networks.
• Improperly engaging in activity that the United States Federal Communications Commission has restricted or regulated regarding the proper use of the public telephony network.
• Using the Services, or a component of the Services, in a manner not authorized by Plivo.
• Using the Services for any activity that involves or is related to narcotics, cannabis, steroids, or other controlled substances, drug paraphernalia, ammunition, firearms, adult-oriented content, or services.
• Using the Services to make calls or send messages requiring opt-in that was not obtained, that does not respect mobile subscribers' opt-out requests, or that does not contain proper age gating in accordance with industry standards and applicable law. Users will provide clear opt-in and opt-out mechanisms as mandated by messaging industry standards and applicable law.
• Users will not use the Services for auto-dialing or predictive-dialing (sometimes referred to as “robo-dialing”). Where a call is suspected to be a robo-dial, you and your end-users agree to participate in and comply with traceback efforts, including disclosure of any third-party end-users to any requesting traceback authority. Users agree to fully cooperate with Plivo and address and cure any call recipient complaints related to robocalling within 3 days. Users agree to segregate voice traffic that does not comply with these requirements.

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Any violation of this AUP, as determined by Plivo in its sole discretion, can result in the termination and/or suspension of the Services. You will be responsible for any fines, penalties, or surcharges imposed on Plivo by any telecommunications operator, government, or regulatory authority resulting from your or your users' violations of this AUP.