Contacto: Chat + Voice + SMS

Migrate to the
Smarter Cloud Contact Center

Omnichannel voice, chat, & SMS
Smart chatbots and automations
Integrate with anything
Easy migration from Genesys Cloud CX
Book Free Migration Consultation

You're in Good Company

We’re part of Plivo, the Global Leader in Cloud Communications & API
#1
By G2 in Cloud Communications Platform Category
>1B
Communication API requests served per month
1000s of Plivo Customers across 190 countries

You're in Good Company

We’re part of Plivo with 1000’s of customers across 190 countries

Contacto vs Genesys

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Voice, chat, SMS, & WhatsApp
Agent Desktop with coversations & integrated systems
Web & In-app Chat in base package
Competitive Pricing
$29-$69
/user/month
$75-$115
/user/month
White-glove custom migration
SMS/MMS Text Messaging in base package
WhatsApp Business in base package
Custom IVR, Routing & Queues
No-code Custom Flow Builder
Real-Time Dashboards
Pre-Configured Integrations
Custom Integrations (API)
Free 24x5 Support
Included. No fees.
Free Trial
Flex
trial period
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Feature packed. Flexibly priced.

Growth
$29
user/month
Voice, chat, SMS, & WhatsApp
Self-serve knowledge base/FAQ
Unified Agent Desktop with omnichannel conversations
Basic Routing & Queues
Basic Reports
Preconfigured Integrations
24/5 Support
See more
RECOMMENDED
Business
$69
user/month
Includes everything in Growth, additionally:
Customizable Chat Widgets
Custom Chatbots
Canned Responses
Advanced Routing & Queues
No-code flow builder
Live Monitoring
See more
Preconfigured Integrations
Official Partner of Salesforce, Zendesk, Freshdesk and Zoho. Pre-built integrations bring data and functionality into the Contacto Agent Desktop.
Secure and Regulation Compliant
SOC 2, Privacy Shield, CCPA, GDPR, PCI-DSS, HIPAA
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Enterprise-grade platform with 99.99% uptime, ranked #1 in customer satisfaction on G2.

Better Fit for
Growing Businesses

All the features you need without expensive, complicated extras
White-glove setup & migration from Genesys Cloud CX

Faster Time
to Resolution

Seamlessly switch between channels, or use multiple channels simultaneously
Powerful automations lead to faster resolutions
and happier customers

Everything
In One Place

Connect your CRM, helpdesk, ORP or custom system
with custom API integrations
Information and functionality from integrated systems
in Unified Agent Desktop

Start With a
Free Migration Consultation Today!

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Client-First official starter project

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Features
Growth
Business
Enterprise
Unified Agent Desktop
Voice
Chat
Messaging
Monitoring and Performance
Integrations
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